Web/Software

Fully integrated website built from the ground up, automating orders into Lothians internal systems

Branding

Building the brand DNA of the Lothian and Highland broadband brand, brand book and assets for use across all materials.

Design

Print collateral for direct marketing campaigns, campaign ideation and customer facing materials.

Other

Comprehensive marketing materials for events, signage, vehicle wraps and more

A raft of printed and e-format collateral was created to carry the LBN customer language and tone throughout all their externally-facing materials including sponsored community partners, investor interests, team and staffing needs, call-centre associates as well as customers.

Customer experience is always ‘front and centre’ of LBN thinking… is it clear, is it accessible, does it add value, is it helpful, is it engaging – questions that are part of the fabric of the LBN ‘why’.